FAQ

With regards to payments, the Platform shall not be responsible for any unauthorised transactions conducted on Orkos Technology Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such or like instances.

In case where the User, does not show up for the appointment booked with a Professional, without cancelling the appointment beforehand. The amount will not be refunded.

In the event that, the Professional  with whom User has booked a paid appointment via the Website, has not been able to meet the User and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the services from the said Professional. The appointment can be reschedule or User can cancel the appointment within same days from the occurrence of such even by the call centre team / registration desk or User can write to us at email: [email protected] The entire consultation amount as mentioned on the Website will be refunded after deducting the applicable portal charges  decided by Orkos Technology or any other charges as the case may be, to the User within the next five (5) to six (6) business days from the cancellation request  in the original mode of payment done by the User while booking. 

Paid appointment can be cancelled 24 hrs before the set date & time by the user only. The entire consultation amount as mentioned on the Website will be refunded after deducting the applicable portal charges decided by Orkos Technology or any other charges as the case may be, to the User within the next five (5) to six (6) business days from the date of cancellation in the original mode of payment done by the User while booking. 

Orkos Technology and the Professional shall have the right to terminate relationship with You unilaterally without any reason, and applicable amount or cash back (if any) or pro-rata refund, deducting the applicable portal charges decided by Orkos Technology or any other charges as the case may be, shall be refunded to You subsequently.

All payment transactions at Orkosappointment.com happen through a secured payment gateway and are deemed safe.

You may connect with the professional on his phone directly on his phone or engage in WhatsApp video call or any other video conferencing method chosen between you and the professional – with mutual consent both customer and professional may choose to meet online on a later date also.

Professional will reschedule the appointment and inform Customer either through Orkosappointment office or directly.

Any Voice calls landing on our call center number may be recorded for quality and training purposes, as per the TRAI act. No video calls can be recorded.

Confidential documents submitted to professionals remains in dashboard of both professional and with the customer. Orkosappointment.com admin team does not have any access to the Client/ customer confidential docs.

We make reasonable efforts to verify the authenticity of the professional and business, however before getting into any arrangements with any professional/ business it is suggested to verify the credentials in case of doubts through reliable sources at the disposal of the customer.

Orkosappointment.com tries to give full clarity about services and expertise of a professional or business enterprise with write ups, notes and videos relevant to them and their domain. In every likelihood all professionals will be able to solve your queries to their best possible ability. However, in the event your query is not resolved or there is any further clarification required, which remain unanswered the customer can try for other professionals too. Orkosappointment.com does not guarantee any absolute resolution for any queries to the complete satisfaction of an individual.

a. Create login id please search for the professional or the business from whom you seek services.

b. Select the particular Professional/ Business, click on the page or on the link of the Professional or business.

c. You may choose to connect with the Professional directly or through the email id and telephone numbers provided there as per your requirement.

d. For paid and subscribed professionals you have the option of rescheduling the appointment, you have the option of booking one to one consultation, you have the option of booking video consultation, apart from the phone numbers and email address these are the extra facility you can avail on Online appointment/ consultation through Orkosappointment.com.

Orkosappointment.com is a premium online consulting platform on the web, offering priceless, intellectual consulting services across various verticals from top notch professionals in their respective domain. We also provide consulting services through appointments of small and large business with general public.

Orkosappointment.com is a platform where Customers and Professionals / Businesses meet and it may be noted that Paid registration of the business and professional is mandatory to meet and have an appointment with potential customers on our platform. Orkosappointment.com will be very active in fetching business queries for the customer generated through online, however it does not guarantee any fixed amount of queries or business enlisted professional/ service provider. A well page is glorified it is also suggested that the professional should also send the well-made page to their customer or clients.

You can simply log in to our portal and fill up the relevant details as prompted to complete the profile page for a better clarity of your business. However, to attract potential customer for your business and allied services you need to be a paid registered service provider at our platform. Please call for details 8420016782.

Any cancellations of appointments done by the Consultant needs to be rescheduled by the Consultant only, with an agreed upon time slot between the Consultant and the Customer. However, if the cancellations or rescheduling is initiated by the Customer then the request may be honoured by the consultant keeping Customer as a Priority. In the event of cancellations requested by the customer for a paid appointment where rescheduling is not possible then a refund can be initiated for the same by calling the helpline number. Also the consultant will not be able to earn any revenue in this particular type of deal.

Yes, you can register your business/profession offline by simply calling the helpline number.

Once the payment is made at Orkosappointment.com the service will be honored unless specifically denied by you (consultant) for the reason best known to you (consultant). Thereafter we pass on to you your agreed upon fees.

Yes, multiple business/ services can be registered with equivalent charges, please contact your Relationship manager at # 8420016782

It is mandatory to submit all necessary documents. Documents submitted shows the authenticity of the professional or the Business, hence it is also a confidence building measure for the buyer. Though we do not disclose, reveal your confidential professional documents to the customers, however the documents stay with us which enable us to ensure your professional credibility and thereafter We also encourage Customers to complete his / her profile as much as possible as it gives the Professional the comfort about their customers authencity.

Video call is not recorded on One on One Video Appointment.

The way we have an amazing manner of interaction with offline customers, our online customers would be treated in a similar fashion. In addition to the above few things you should always bear in mind while interacting online.

A. SMS/TEXTING ONLINE: Don’t type in all capital, In SMS language, this is often understood as shouting, and hence suggested to be avoided.

B. CALLING/ TALKING: A lot can be misunderstood when chatting, over explaining to make sure the customer is on the same page and has understood correctly, instead you could just Call and do the same. There is no limit to the number of times you can call the Customer.

C. VIDEO CALLING / ONLINE CONSULTAION: This is an important one. Do take the time to walk the Customer through the entire process of consultation for e.g.; explaining, detailing. Customers really appreciate you taking the time.

D. Creating Value Proposition: The professional needs to create a sense of value to his prospective client for the services provided, which in turn should create a value the professionals as well as the image of ours as an online consulting platform.

Professional details submitted by you is subject to verification and scanning, post which our team will get back to you, in case required till then kindly bear with us.

Login to the website of OrkosAppointment.com Or else download the App from the AppStore/PlayStore and click on Consult icon after signing up. In case of incomplete profile submission, the same will be prompted for completion prior to proceeding further.

Orkosappointment.com is a premium online consulting platform on the web, offering priceless, intellectual consulting services across various verticals from top notch professionals in their respective domain. We also provide consulting services through appointments of small and large businesses with general public.